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Return Policy

RETURN POLICY

 

Returns are easy. Just email us and include your order number. We’ll send you a prepaid return label (for domestic shipments). Discounted items and international shipments may require you to pay return shipping. Here are the rest of the details:

 

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Gift cards are not returnable. To complete your return, we require proof of purchase, which can usually be satisfied by providing your order number and other pertinent details.

 

There are certain situations where refunds are not granted: (if applicable)

 

  • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
  • Any item that is returned more than 30 days after delivery.
  • Any item that is part of a special order, bulk order, custom order or separately invoiced order.
  • Any item not purchased directly from Cuero Bags.

 

Refunds (if applicable)

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

 

Late or missing refunds (if applicable)

 

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us using the contact form on the website.

 

Exchanges (if applicable)

 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email using the contact form on the website and send your item to “_____________”.

 

Gifts

 

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and s/he will find out about your return.

 

Shipping

 

If you are within the 30 day return period, and otherwise qualified for a return or exchange, we will pay for return shipping within the USA. Simply contact us through the website or the email address you received when purchasing. Our free return shipping is good only one time. Special circumstances will be considered on a case by case basis.

 

To obtain a return shipping label, contact us through the website. Returned/exchanged items should be sent to:

 

“info@cuerobags.com”