Help Desk

1. Can I exchange or return an item? 
At Cuero Bags we pride ourselves in the quality and fit of our clothes. All Women's Clothing are designated as OSRM (Other Special Regulated Materials) and once sold will not be returned or exchanged except for quality issues and mis-shipment.

Quality Issues:
Should you find any item to be materially defective you must file a claim with our support team within 72 hours of receipt of the item. The item must then be returned in the same condition as it was sent within 30 days after receiving the garment unwashed, unworn and with the original tags affixed. Although we check all merchandise for defects and damage prior to shipment, it is the buyer's responsibility to check the product upon arrival to make sure it is free of any defects. Damaged goods due to client negligence or items without their tags will not be accepted for refund.

Mis-Shipment:
We will exchange your product if the purchased product does not match your original order. For instance, it is not the color you have ordered (perceived color differences due to your computer monitor display will not be exchanged), or the item you received does not match the style you have ordered.
Attention:
Merchandise must be returned within 30 days of receipt;
Merchandise must be unworn and unwashed;
Merchandise must have all tags, original packaging, accessories and embellishments fully intact;
Gift cards, jewelry, underwear and bodysuits and discounted merchandise may not be returned.

Returns/exchanges MUST be shipped via a trackable shipping method back to the warehouse where it was shipped from. You must contact our support team for confirmation of this address and we will provide it to you. We are not responsible for returned items that do not reach us. We are not responsible for items that are returned to the wrong address.

All returned items must be unworn, unwashed merchandise with tags attached, in the same package sent.  Items that do not meet these criteria or are non-returnable, will be denied and the item will be shipped back to you, at the cost of the buyer. If buyer is unwilling to pay for return shipping, the item will remain stored in our warehouse until such time the shipping fee is paid.

Returns and Exchanges are typically processed within 10-15 days of receipt of the return in our warehouse. These times may change due to the volume of the current season.

2. How can I return my purchase to CUERO BAGS ? 
Before returning items to us, please read and follow the instructions below. If you make a purchase you are agreeing to the following Return Policy. Returns must be shipped within 30 days of receipt of the item with the following information included in the package

• Original order number
• Reason for exchange
• Requested replacement item's name, number and color
• Your shipping address and phone number

Please note that we are not able to process any items which are returned without our prior agreement. Once we agree to take back your purchases, please make sure you write a note in English with your order number or PayPal ID so that we are able to find the order details.
The return process has to be initiated within 30 days of the receipt of your items. We only accept products in their original condition.